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* Shipping & Returns

Shipping

Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer. Please consider shipping time when placing your order. Rock Spyder 4x4 reserves the right to cancel any order placed and fully refund any monies received in the event of product being unavailable from the vendor or manufacturer. Rock Spyder 4x4 makes every effort to ship to our customers in a timely fashion.

Pick Up In-Store

The Rock Spyder 4x4, Pick Up In-Store option offers you the convenience of placing an order on shoprockspyder4x4.com and picking up your item(s) at the Markham store location. Simply choose "Pick Up In-Store" as your shipping option when you place an order on shoprockspyder4x4.com. You will receive an email confirmation and then a follow-up email once your purchase is ready for pickup at Rock Spyder 4x4.

Returns Policy

All returns require prior authorization. Rock Spyder 4x4 will only accept new unused, unopened items for return. Special order, electrical, cut, custom painted and custom-built items are non-returnable. Mounted tires are deemed to be used and are non-returnable. An RGA (Return Goods Authorization) number must be obtained from Rock Spyder 4x4 within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Rock Spyder 4x4’s discretion. The 30% restocking fee will be applied.

Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping. Items returned without prior authorization or collect will be refused. Rock Spyder 4x4 will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (RGA).

A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts are there.


Shop Hours

Monday - Friday
9:00am - 6:00pm
Saturday
BY APPOINTMENT ONLY
Sunday
Closed

1-877-294-0494

We accept Visa, Mastercard, Discover, American Express